ISO 9001 Lead Implementer — PECB (Qualite) | Self-Paced

Implementer un Systeme de Management de la Qualite (SMQ) conforme a ISO 9001:2015. 5 jours : introduction ISO 9001 (structure HLS/7 principes de management de la qualite : orientation client-leadership-implication-approche processus-amelioration-decision par les faits-management des parties interessees), contexte de l'organisation (analyse SWOT-PESTEL/parties interessees/perimetre du SMQ), planification (gestion des risques et opportunites/objectifs qualite SMART/planification des changements), support et ressources (RH/infrastructure/environnement de travail/competences/sensibilisation/communication/documentation), realisation des activites operationnelles (maitrise operationnelle/exigences produits-services/conception et developpement/maitrise des processus externalisés-produits-services des fournisseurs/production et prestation de service/liberation des produits-services/maitrise des elements non conformes), evaluation des performances (satisfaction client-NPS-reclamations/surveillance et mesure des processus/audit interne qualite/revue de direction), amelioration continue (PDCA/non-conformites/actions correctives : methode 8D/5 pourquoi). 2 tentatives d'examen, 31 credits CPD. Examen : dissertation 3h, score 70%. Compatible HLS pour integration ISO 14001/ISO 45001.

Implement a QMS per ISO 9001:2015. 5 days: ISO 9001 introduction (HLS structure, 7 quality management principles), organizational context (SWOT-PESTEL analysis), planning (risk and opportunity management, SMART quality objectives), support and resources, operational activities realization, performance evaluation (customer satisfaction, internal audit, management review), continual improvement (PDCA, corrective actions: 8D/5 whys). 2 exam attempts, 31 CPD credits. Exam: 3h essay, 70%. HLS compatible for ISO 14001/ISO 45001 integration.

FORMAT SELF-PACED : Acces 12 mois, videos a la demande 24h/24 via plateforme en ligne officielle, e-courseware PDF telechargeable, examen officiel inclus (2 tentatives). Etudiez ou et quand vous le souhaitez, a votre rythme. Disponible en francais et/ou anglais selon le cours.

SELF-PACED FORMAT: 12-month access, 24/7 on-demand videos via official online platform, downloadable PDF e-courseware, official exam included (2 attempts). Study wherever and whenever at your own pace.